Amicus Solicitors London

Complaints Procedure

Amicus Solicitors London is committed to providing high quality legal advice and client care. If you are unhappy with any aspect of the service that you have received, or about the bill, please initially contact the Legal Representative responsible for your matter. If this does not result in a conclusion which is wholly satisfactory, please contact Mr Nazir Uddin Choudhury either in writing or by telephone. We will fully investigate your complaint and endeavor to resolve it internally or by referring it to an independent complaints handler. If for any reason, we or the independent complaints handler are unable to resolve any problem, you have the right to complain to the Legal Ombudsman at the conclusion of our complaints process. The Legal Ombudsman for England and Wales was established by the Office for Legal Complaints under the Legal Services Act 2007, to look at your complaint. The contact details for the Legal Ombudsman are (w) (p) P O Box 6806, Wolverhampton, B30 9EB, (t) 0300 555 0333 (if calling from overseas +44 121 245 3050) or (e) [email protected]. Strict time limits apply. If you wish to lodge a complaint with the Legal Ombudsman you must do so within 6 months of our final decision on your complaint.